Once your silent or live auction wraps up, fulfilling auction and event items is simple and seamless.
Auction Fulfillment Options
There are a couple ways to fulfill winning silent or live auction bids:
Fulfill by Bidder
Winning auction items are listed in the winning bidder profiles.
Use the Add Donation option to include additional offline payments (e.g., paddle raise donations, drink purchases).
Payment methods can also be updated directly on the bidder fulfillment screen.
Bulk Fulfillment
If winning bidders already have a payment method on file, you can select all winning bidders and process fulfillment in bulk.
This helps admin save time and ensures a smooth close-out process.
Update Payment Details
Admins can add or update bidder payment methods through the admin interface at any time before fulfillment.
To fulfill auction items and check-out event guests, follow the steps below:
Step 1: Ensure the auction is closed in the site settings.
Step 2: In the Manage section, select the campaign from the upper left dropdown, then scroll down to Auction >> Bidders >> Winners.
For individual fulfillment:
Keyword search the bidder name or number then select the pencil icon to edit the profile.
Step 3: Select Actions >> Fulfill Items.
Step 4: On the auction fulfillment screen you'll be able to:
View the list of won auction items
Add an offline donation amount for paddle raises or offline donations/purchases
View the total amount on the donor tab
Verify the payment method
Update the payment type: Credit/debit, or Manual cash/check/ACH
Add a new payment method
Process fulfillment of all items
Step 5: To process fulfillment in bulk, navigate to the Winning Bidders tab, select the checkbox next to the bidders you'd like to fulfill, then select Bulk Actions >> Process Fulfillment.
The system will automatically:
Identify winning items for each bidder
Check payment method availability
Process eligible bidders only
Skip bidders without winning items or payment methods
Send email receipts after successful fulfillment