If a recurring or pledge profile is marked as "Past Due", usually the payment method on file is invalid.
To resolve "Past Due" status for recurring and pledge profiles, follow the steps below:
Recurring Profiles
Step 1: In your CauseVox account, navigate to the Manage tab and select Recurring Profiles.
Step 2: Under Past Due, select a recurring profile that you'd like to resolve.
Step 3: Under Actions, select Update payment details to update the payment details, then select Re-enable Profile to set it active again.
The profile will be reactivated and automatically charged.
Pledges
Step 1: In your CauseVox account, navigate to the Manage tab and select Pledges.
Step 2: Under Past Due, select a pledge that you'd like to resolve.
Step 3: Under Actions, select Update payment details to update the payment details, then select Re-enable Pledge to set it active again.
Additional Notes For ACH Pledges
If the pledge is enabled within 6 hours of the "Past Due" status, then on the next attempt, the invoice will be charged.
If the pledge is enabled after 6 hours of the "Past Due" status, then any unpaid invoices prior should be manually resolved by selecting the invoice and selecting "Charge Invoice" from the dropdown.
ATTENTION: ACH failures will result in a $4 charge assessed by Stripe to the connected Stripe account. Please ensure that the ACH account is valid before re-enabling or attempting to re-charge an invoice.