We're proud to offer world class customer service to every user, so you can focus more time on making an impact.
Here's a breakdown of what services you can expect to receive on your plan.
Basic Plan
Basic plan users receive email and easy in-app messaging support. Your questions go directly to our in house support team and are always answered within 2 business days.
Standard Plan
On top of tailored best practices resources, Standard Plan users enjoy priority email support with responses same business day.
Standard Plan users are also assigned a knowledgeable Dedicated Success Manager, who oversees your success by sending along best practices resources tailored to your needs and provides 1 hour of 1-1 fundraising strategy sessions each month.
Plus and Premium Plan
Premium Plan users receive tailored best practices resources to help you succeed and enjoy top priority support email support with same business day replies.
Premium Plan users are also assigned a knowledgeable Dedicated Success Manager, who helps power your fundraising success with our 1-1 onboarding concierge service and unlimited 1-1 fundraising strategy sessions.
Have any questions? Just email us at [email protected]. We're happy to help!