If a recurring or pledge profile is marked as "Past Due", usually the payment method on file is invalid.
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Recurring Profiles
Step 1: In your CauseVox account, navigate to the Manage tab and select Recurring Profiles.
Step 2: Under Past Due, select a recurring profile that you'd like to resolve.
Step 3: Under Actions, select Update payment details to update the payment details, then select Re-enable Profile to set it reactivate.
The profile will be reactivated and automatically charged.
Pledges
Step 1: In your CauseVox account, navigate to the Manage tab and select Pledges.
Step 2: Under Past Due, select a pledge that you'd like to resolve.
Step 3: Under Actions, select Update payment details to update the payment details, then select Re-enable Pledge to set it reactivate..
Additional Notes For ACH Pledges
If a donor wishes to reactivate the recurring gift or pledge in their Member Portal, first re-enable the gift in your CauseVox admin, then the donor can update their payment details in the Member Portal.
After the recurring profile is re-enabled and payment details are updated, the gift will be automatically charged.
If the pledge is enabled within 6 hours of the "Past Due" status, then on the next attempt, the invoice will be charged.
If the pledge is enabled after 6 hours of the "Past Due" status, then any unpaid invoices prior should be manually resolved by selecting the invoice and selecting "Charge Invoice" from the dropdown.
ATTENTION: ACH failures will result in a $4 charge assessed by Stripe to the connected Stripe account. Please ensure that the ACH account is valid before re-enabling or attempting to re-charge an invoice.