If you've received the error:

"Form could not be loaded. There was an issue loading the donation form. Please verify that your donation form is active and/or your payment processor settings are correct. Contact [email protected] if you need more assistance."

In order to enable your site to take donations, you'll need to add a credit card on file that can be charged once your free trial any paid plan has reached its 7 day limit.

To add a card and enable donations, follow the steps below:

Step 1: Under Account Settings (gear icon), select Billing >> Payment Methods >> Add a new payment method.

Once your info is entered, you won't be billed immediately, you'll stay on your free trial. If you'd like to subscribe to the Standard, Plus, or Premium plan instead, you can do so on your Billing page.

You're able to upgrade your monthly or annual plan any time. If you wish to suspend or downgrade the account, please email us at [email protected].

In order to successfully receive donations and transfer them to your bank account, you will need to connect a payment processor to your fundraising site payment processing settings.