If a recurring or pledge profile is marked as "Past Due", usually the payment method on file is invalid.
To resolve "Past Due" status for recurring and pledge profiles, follow the steps below:
Step 1: Navigate to the Manage tab and select either Recurring Profiles or Pledges. Select the Past Due tab at the top, then select the profile you wish to edit.
Step 2: Under Actions, select Update payment details to update the payment details, then select Re-enable Profile to set it reactivate.
Additional Notes
If a donor wishes to reactivate the recurring gift or pledge in their Member Portal, first re-enable the gift in your CauseVox admin, then the donor can update their payment details in the Member Portal.
After the recurring profile is re-enabled and payment details are updated, the gift will be automatically charged.
If the pledge is enabled within 6 hours of the "Past Due" status, then on the next attempt, the invoice will be charged.
If the pledge is enabled after 6 hours of the "Past Due" status, then any unpaid invoices prior should be manually resolved by selecting Pledges >> select the pledge >> Invoices >> Actions >> Charge Invoice.
ATTENTION: ACH failures will result in a $4 charge assessed by Stripe to the connected Stripe account. Please ensure that the ACH account is valid before re-enabling or attempting to re-charge an invoice.