How does your free trial work? When does the monthly fee start?
If you're on our Free Plan or any of our annual plans, there are no monthly fees. If you are on our Lite or Standard Plan via our free trial, then the monthly fee kicks in after 21 days. At that point, you'll get billed the monthly fee and subsequent monthly fees will be billed each following month.
Read more on the free trial here.
Does CauseVox have any setup or startup fees?
Nope! The only other fee you are responsible for are the credit card fees that are separate from the CauseVox transaction fees. There are no other fees than what we list on our pricing page.
Is there any limit to the amount of donations we can take in?
Absolutely not. Sky’s the limit! Your CauseVox fees stays the same regardless if you raise more or less than your goal.
Can we switch plans at any time?
Yes, you can upgrade or downgrade plans anytime. For example, let's say you're on our Lite Plan and are looking to use custom fields. You can then upgrade to the Standard Plan. Then, after your campaign ends, you can choose to suspend your account until your next campaign.
Can you tell us the current credit card processing fees for the credit card companies?
PayPal charges 2.2% to 2.9% + 30 cents per donation. Stripe charges 2.2% to 2.9% + 30 cents per donation. You can find more info on fees in our PayPal and Stripe support articles.
Do my donors and/or personal fundraising pages pay fees?
Donors as well as individuals with personal fundraising pages do not pay any fees. Fees are billed to you as a CauseVox admin.
Even if you are using donation tipping, the percent is added to their donation to help cover transaction fees, but the fees are still taken out of your org account. Donors never pay fees directly.