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How You Can Use CauseVox: Legacy
FAQ: The CauseVox Platform (Legacy)
FAQ: The CauseVox Platform (Legacy)
Rob Wu avatar
Written by Rob Wu
Updated over a week ago

What Happens If My Fundraising Goal Is Not Met?

Absolutely nothing happens if your fundraising goal is not met! You can still keep the funds you have raised and your campaign site will remain online until you choose to take it offline.

I'm Not In The US, Can I Still Use CauseVox?

Yes, if you're outside of the US, you can still use CauseVox! The only limitation is your donation processing options.

  • With PayPal, we support USD, CAD, AUD, NZD, EUR, CHF, SGD, MXN, and HKD. More currencies available upon request.

  • With Stripe, we support USD, CAD, AUD, EUR, GBP, and any currency supported by Stripe.

I Lost My Password, What Do I Do?

On the log-in screen, click the link below the login/password field to reset your password. Passwords must be 6 characters long. 10 failed login attempts will result in a temporary lock-out of your account. Email us at [email protected] for any additional questions.

Where Can I Find Examples Or Active Campaigns?

You can find a list of featured campaigns on our main website. If you are looking for more examples, feel free to message us at our support center for example or active campaigns.

How Do I Enable and Disable My Campaign Site?

You can easily launch your campaign site online or take it offline at anytime. Just go to your campaign settings and enable the fundraising site, donation form, and/or ticket form. View the full support article here for more details!

How Do I Get My Money From My CauseVox Campaign?

Donations received are processed via PayPal or Stripe. PayPal donations are directly deposited into your PayPal account as the donation occurs. Stripe donations are typically deposited directly into your bank account on a 2 day rolling basis.

For more information on how each processor transfers the funds into your bank account, visit our article How Do I Receive Donations And Pay Platform Fees?

What Kind Of Reporting Do You Have?

CauseVox can help you keep track of your donations and donor information, making it easy to organize and record for your convenience. In your CauseVox Admin account, you can export a CSV file of donations, personal fundraising pages, and team fundraising pages at any time.

For more information of what data is collected, please visit our article on How To Download Donation Data.

How Can I List My Matching Grant Funds On My Campaign Site?

If you have a matching grant, you can reflect those funds on your campaign site by doing the following:

Step 1: Inform your donors of your matching grant by writing about it in your about section and/or your sidebar-somewhere particularly visible. To edit the appeal or sidebar, go to your Design Site editor and update your respective sections, then publish.

If you need more detailed information about how to update your campaign site, refer to our article How To Design Or Edit The Look Of Your Campaign Site.

Step 2: You can make sure your donations from your matching partner are reflected in your fund counter and progress bar by listing the donations as offline donations, which are not subject to any fees.

Refer to our support article to learn more about How To Add An Offline Donation.

What Is Your Cancellation Policy? How Do I Cancel?

You can cancel our services at anytime if you are on one of our monthly plans. The CauseVox account owner is the only person who can suspend the account through the Billing page. If you have a custom or premium plan, you can email [email protected] to suspend.

 For more information about cancellation details, suspending your account, and downgrading options, view the full support article.

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