Skip to main content
How To Refund An Online Donation (Legacy)
Rob Wu avatar
Written by Rob Wu
Updated over a week ago

You can easily refund donations in CauseVox if you're using Stripe as a donation processor.

Step 1: Under Manage, select Donations from the dropdown menu.

Step 2: Select the donation you want to refund. You can also search for the donation by the donor's name or email.

Step 3: Under Actions, select Refund Donation.

Step 4: Click Confirm.

You will see that the payment status has been Refunded.

Removing Donations Through PayPal

Online donations through PayPal can only be changed or deleted by CauseVox.

If you are the admin to your CauseVox fundraising site, please contact us ([email protected]) with the following information in order to process a change, modification, or deletion of an online donation made through PayPal.

  • Donor name

  • Donor email address

  • Donation amount

  • Donation date

  • CauseVox site URL related to the donation

Was this article helpful? Rate it below!

Did this answer your question?