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How To Unlock My Account (Legacy)

Reset your password and login to your account

Jenna Notarfrancesco avatar
Written by Jenna Notarfrancesco
Updated over a week ago

If you've tried to login to your CauseVox account but you receive the error message that your account is locked, fear not! Most likely your account is not locked.

Follow these simple steps to successfully reset your password and login to your account.

Step 1: Go to the CauseVox account login.

Step 2: Select the "Forgot your password?" option to reissue yourself a new password.

Step 3: Enter the email address used to create your CauseVox account (be sure to check you spam and trash folders!), and select Reset Password.

Step 4: Use the reset password link provided in the email and login to your account.

Still Having Trouble Logging In?

If you still receive an error message after resetting your password, use these pro tips:

  • Identify browser - We recommend Google Chrome for the best user experience.

  • Reissue password - Click "Forgot your password?" to reissue a new password. Ensure that you are using the correct account email address. Check any spam and trash folders for the link and use the MOST RECENT reset link (identify by date of email).

  • No special characters - Create a password without special characters as special characters can trigger the error message.

  • Refresh the page - Refresh the web browser before re-entering the new password if needed.

  • Please be sure to eliminate any extra spaces when inputting the email or password.

You can email [email protected] if you need further assistance logging into your account.

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