Pledges are available on any campaign that uses Stripe for its donation processing, and they allow donors to commit to a large pledge paid off in more manageable payments over time.
Pledges are divided into two types:
Automated pledges - pledges made through the donation form. Invoices are automatically charged according to the amount pledged, interval and period chosen by the donor.
Offline pledges - pledges created through the admin. These don’t have a payment method attached to them and invoices are created and updated manually.
When Are Automated Pledge Donors Charged?
Donors will be charged the same day every month or year following their first installment payment.
Pledge Tiers
You can set up pledge-specific donation tiers for donors to select from on your donation form. These can be different than the one-time or recurring donation tiers.
Pledge Receipts
When a pledge donor completes their first installment payment they will receive an installment receipt for the amount they donated that day. Every month or year going forward they'll be automatically sent a receipt after every transaction is processed.
How Do Pledges Reflect Toward The Campaign Goal?
Once the first installment payment is processed, the full pledge value will reflect towards the campaign goal.
Note: Donation tipping only works on the first installment processed at this time. The tip amount that donors add to cover fees won't be added to the following installments, however, the Stripe and CauseVox Tip/platform fees will still be applied. Learn more about CauseVox Tip (beta).
Failed Installment Payments
For failed payments on automated pledges, please note the following:
Credit card - A failed attempt email will be automatically sent to the donor. After 3 failed attempts the pledge is marked as "past due" to help you know which pledges need attention.
ACH - A failed attempt email will be automatically sent to the donor. We immediately mark the pledge as "past due". This is because ACH can trigger overdraft fees.
After 3 failed attempts on an offline pledge, the pledge will be marked as "past due" and can be re-enabled by marking all outstanding invoices as paid (or deleting them) first.
Learn how to resolve "past due" status for pledges.
How To Cancel Pledges
To cancel an automated pledge and stop future payments, you can void the pledge.
All future payments will be stopped and the pledge will be marked as uncollectible.
To cancel an offline pledge, you can void or delete the pledge to delete all invoices and payments.
Voiding and deleting pledges cannot be reversed and will remove the pledge from counting in totals.
What Happens To Pledges When A Campaign Ends?
When a campaign ends or is turned offline, installment payments are still automatically processed until you void the pledge.
Installment payments cannot be processed if your account is suspended or cancelled.
Additional Notes
Automated pledge invoices cannot be edited and payments cannot be deleted. Payments can be refunded, however.
Offline pledge invoices can be edited (date and amount) or deleted. You can add up the invoices to be over the pledge total if you want, etc. This is for flexibility.