If a recurring or pledge profile is marked as "past due", usually the payment method on file is invalid.

To resolve "past due" status for recurring and pledge profiles, follow the steps below:

Recurring Profiles

Step 1: In your CauseVox account, navigate to the Manage tab and select Recurring Profiles.

Step 2: Under the Past Due tab, select a recurring profile that you'd like to resolve.

Step 3: Update the payment method using the dropdown.

Step 4: Re-enable the recurring profile.

The profile will be re-activated and automatically charged.

Pledges

Step 1: In your CauseVox account, navigate to the Manage tab and select Pledges.

Step 2: Under the Past Due tab, select a pledge profile that you'd like to resolve.

Step 3: Update the payment method using the dropdown.

Step 4: Re-enable the pledge.

Additional Notes For ACH Pledges

  • If the pledge is enabled within 6 hours of the "past due" status, then on the next attempt, the invoice will be charged.

  • If the pledge is enabled after 6 hours of the "past due" status, then any unpaid invoices prior should be manually resolved by selecting the invoice and selecting "charge invoice" from the dropdown.

  • ATTENTION: ACH failures will result in a $4 charge assessed by Stripe to the connected Stripe account. Please ensure that the ACH account is valid before re-enabling or attempting to re-charge an invoice.

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