Skip to main content
All CollectionsMember Portal UsersDonors
How A Donor Can Suspend A Recurring Donation Or Update Their Card
How A Donor Can Suspend A Recurring Donation Or Update Their Card
Jenna Notarfrancesco avatar
Written by Jenna Notarfrancesco
Updated over a week ago

When a recurring donation is processed each month, you will be sent a portal link in the email receipt that offers you the option to manage your recurring donation payment information or suspend the recurring donation.

If the link is expired, you can simply request the portal link be re-sent by the organization admin or by emailing [email protected].

​Additionally, if your card fails for any reason, you'll automatically be sent the secure portal link, prompting you to update your payment information on file.

Available Payment Options

To process your recurring donation, you can select from our flexible payment options:

  • Credit card/debit card

  • ACH bank transfer (available for US bank accounts only)

  • Apple/Google Pay

To update your recurring donation information, follow the steps below:

Step 1: Sign into your Member Portal.

If it is your first time accessing the portal, signup is required to access your recurring donations.

Once you select the portal link in your email receipt, you can sign up with an email and password. You will then be sent an activation link to your email to verify your email address.

Select the verification link and login to make changes to your donations.

Step 2: Select the profile you wish to edit.

Step 3: You can update the monthly donation amount, or payment details.

When updating payment, you can choose between an updated credit card, debit card, ACH bank transfer, or Google/Apple Pay.

You can scroll down to update your donor information and postal address.

If you need to, you can suspend the recurring profile in the upper right corner.

If you're an admin, view the article How To Manage Recurring Donations for instructions on how you can suspend a recurring donation.

Was this article helpful? Rate it below!

Did this answer your question?