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How A Donor Can Cancel A Pledge Or Update Their Card
How A Donor Can Cancel A Pledge Or Update Their Card
Jenna Notarfrancesco avatar
Written by Jenna Notarfrancesco
Updated over a week ago

When a pledge installment payment is processed each month or year, you will be sent a portal link in the email receipt that offers you the option to manage your pledge payment information or cancel the pledge.

If the link is expired, you can simply request the portal link be re-sent by the organization admin or by emailing [email protected].

​Additionally, if your card fails for any reason, you'll automatically be sent the secure portal link, prompting you to update your payment information on file.

Available Payment Options

To process your pledge, you can select from our flexible payment options:

  • Credit card/debit card

  • ACH bank transfer (available for US bank accounts only)

  • Apple/Google Pay

To update your pledge information, follow the steps below:

Step 1: Sign into your Member Portal.

If it is your first time accessing the portal, signup is required to access your pledges.

Once you select the portal link in your email receipt, you can sign up with an email and password. You will then be sent an activation link to your email to verify your email address.

Select the verification link and login to make changes to your donations.

Step 2: Select the profile you wish to edit.

Step 3: You can select Update Payment to update the payment information.

When updating payment, you can choose between an updated credit card, debit card, ACH bank transfer, or Google/Apple Pay.

You can scroll down to update your donor information and postal address.

If you need to, you can cancel the pledge in the upper right corner.

If you're an admin, view the article How To Manage Pledges for instructions on how you can cancel a pledge.

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