Donation FAQ (Legacy)
Rob Wu avatar
Written by Rob Wu
Updated over a week ago

How And When Does My Donation Reach The CauseVox Fundraising Site Owner?

Your donation goes directly into the donation processor account set up by the organization. Most donations on reach the bank accounts of the fundraising site owner within one week, but some organizations need to manually request transfers of funds to their bank account.

Can I Donate Without Creating A PayPal Account?

If the fundraising campaign site you are donating on uses PayPal to process donations, you can either login to your PayPal account to donate or pay by credit/debit card.

Just click on the “Pay with a credit or debit card” option (see below)

I’m Having A Hard Time Donating Through PayPal. What Do I Do?

One of the most common errors is that your credit card has already been associated with a PayPal account. Just select “Pay with a PayPal account” to login and complete your donation. If you do not remember your login or password, select “Problem with login?”

If you have made transactions on PayPal without creating an account, PayPal will require you to create a PayPal account if your credit card has reached the lifetime max of $4000 in transactions.

Unfortunately, if you are encountering trouble while on a PayPal screen, it is an issue with PayPal. We recommend taking a screenshot of any error messages you receive and sending your questions along to PayPal Support.

My Donation Isn't Going Through On The Donation Form, What Do I Do?

If you aren't redirected to PayPal, then the campaign is using a donation processor called Stripe for Donation Processing. Most of the time that we hear about issues like this it's due to a restriction placed on the card by the bank preventing transactions with Stripe. We recommend calling your bank and request that the restriction be lifted.

If by chance you call and that is not the issue, I recommend contacting Stripe and request they look into why the transaction failed, and see what they can do to get the transaction processed.

While Stripe does work with all major credit cards across currencies, Stripe does not work with Discover cards for organizations in Canada. If you run into this problem, please try using another card or contacting the organization for other donation methods.

How Do I Donate By Check?

We do not take check donations on CauseVox. Please contact the CauseVox fundraising site owner and snail mail a check to their address. They will be able to add your offline donation into CauseVox so that the progress counter reflects your donation.

Will My Donation Still Be Accepted Once The End Date Is Reached?

Yes. You can still donate after the end date hits zero.

When Should I Get My Receipt? Is it tax deductible?

You'll get your donation receipt within minutes of making your donation. If you don't see it in your inbox, we recommend checking your spam folder.

If you still don't see it, you can contact the admin of the campaign (the email address is listed at the very bottom of the campaign site under "About This Organization) and they can reissue your receipt.

If you have any questions about if the donation is tax-deductible, you can contact the admin as well.

What Should My Donation Receipt Look Like?

Donation receipts are sent via email to the address that you input while donation. All donation receipts include your transaction information at the very least.

Donation receipts are customizable so how they look vary on what the CauseVox fundraising site administrator setup.

I Have A Question About My Donation, Who Can I Contact?

It depends on how you donated. Here are the general options:

What Happens To The Donor Information Once It Is Received? Does CauseVox Use The Donor’s Information?

All donor information belongs to the campaign organizer. CauseVox does not solicit or market donor information. The donor information is kept on file for record keeping and audit purposes.

All donations are secure on our encrypted donation form. For more info on how you can ensure the site is secure, view our support article What Makes Donating Online Secure?

I Made A Recurring Donation. How Can I Update The Card On File Or Cancel My Recurring Donation?

Have more questions about recurring donations? View How Recurring Donations Work

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