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How Recurring Donations Work (Legacy)

How and when recurring donations are charged, and what happens after the campaign ends.

Candace Cody avatar
Written by Candace Cody
Updated over a week ago

Recurring donations are available on any campaign that uses Stripe for their donation processing, and they allow donors to choose to make their donation on a monthly basis at whichever amount they first choose.

When Recurring Donors Are Charged?

Recurring donors will be charged the same day of the month they first completed their first donation.

Recurring Donation Tiers

You can set up recurring-specific donation tiers for donors to select from on your donation form. These can be different than the one-time gift tiers.

Recurring Donation Receipts

When a recurring donor completes their first donation, they will receive a donation receipt for the amount they donated that day. Every month going forward they'll be automatically sent a receipt after every transaction is processed. 

In the email, they'll be sent a link they can use to manage their donation (update their credit card, suspend their recurring donation, and more.) View more information here.

How Donations Reflect Toward The Campaign Goal?

As their donation is processed each month, the funds donated will reflect towards the campaign goal.

Note: Donation tipping only works on the first recurring donation at this time. The tip amount that donors add to cover fees won't be added to the following recurring donations, however, the Stripe and CauseVox Tip/platform fees will still be applied. Learn more about CauseVox Tip.

Failed Recurring Donations

Should a recurring donation fail, the donor will automatically receive an email prompting them to update their credit card on a secure form. 

After 3 failed payments, the recurring profiles will be put in a “Past Due” state to help you know which recurring profiles need attention. You can then update the card in admin to re-activate the recurring donation.

Learn how to resolve "past due" status for recurring donations.

How To Cancel A Recurring Donation

See our article here on How To Manage Recurring Donations.

What Happens To Recurring Donations When A Campaign Ends?

When a campaign ends or is turned offline, donations are still automatically processed until you delete their donor profile.

Recurring donations cannot be processed if your account is suspended or cancelled.

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